Managing workplace gossip is important for organizations and for the employees who work there. Here are some important steps you can take as the leader of a team and as an individual to encourage communications that benefit workforce productivity, employee happiness and team collaboration.
Dealing With Gossip as a Team
- Consider a ban on gossip – Some employers have adopted an official ban on workplace gossip and require employees to sign a pledge. Opinion remains divided about whether this practice is too extreme, but it can send a strong message.
- Encourage open communication policies – A more moderate step is promoting open communication policies. Let employees know that they’re expected to talk directly with each other about conflicts before calling in a supervisor or other outside parties.
- Comply with personal blog and general internet use policies – Keep an eye on e-mail and chat. Appropriate blog and online policies can balance an employee’s right to personal expression, while protecting the company and related individuals from harassment, defamation and other threats. Check your whole team is complying with the policies regularly.
- Confront rumors promptly – Minimize anxieties by responding to rumors promptly. Factual information about layoffs or other difficult issues serves people better than leaving them to speculate on their own.
- Discuss the impact of gossip – Use team retreats for the staff to remind everyone about the difference between positive communication and gossip. Prevention is better than singling people out after the damage is already done.
Dealing with Gossip As a Team Leader or Manager
- Share information – Being generous with non-confidential information can put a check on gossip. Keep employees informed with regular progress reports about work issues or projects. If your work is likely to affect someone else’s responsibilities, ask for their input and invite them to meetings.
- Be sensitive about appearances – Closed doors can set off alarms even when the explanation is innocent. Let people know that you’re just watching a webinar with the speakers on and it’s okay to knock or send you an instant message if they need something.
- Reach out to new people – Resist the tendency to form cliques by inviting someone outside of your usual team to join you for lunch. Sign up for the company softball team or volunteer for a charity drive.
- Walk away – Gossip doesn’t spread easily if it lacks an audience. You can tactfully suggest a more constructive channel for stating a complaint or just remove yourself from the discussion.
- Focus on your colleagues’ good qualities –Tensions can build easily at work. Remind yourself about what you like about your co-workers and the things they’ve done to help you in the past. You’ll automatically have nicer things to say about them.
- Cultivate relationships outside of work – Devote adequate attention to your private life, especially if you work long hours. Having close relationships outside the office can provide you with sources of emotional support and objective advice when issues arise in the workplace.
- Know your legal rights – In general, employers have a duty to take action against verbal harassment, if they’re aware of it. An employment lawyer can advise you on what options are available in your individual situation.
- Get busy – The best antidote to harmful gossip may be just staying busy. If your day is full of tasks that you find challenging and gratifying, you’re less likely to get distracted by less constructive activities.
An office grapevine run wild can take a heavy toll on morale and productivity.
Help your colleagues, yourself and your team to create a work environment where open and respectful communications flourish.
