Designing a training programme is simple. You have a topic, you have the agenda, you have the duration and you have your models and theories. Just put it all in a power-point presentation and you are good to go, right? Wrong! A training programme is NOT a presentation. Conceptualizing and designing training is like weaving […]
As part of a weekend retreat organized by the Rotary clubs of Lebanon, I once delivered an introductory session on public speaking to a highly energetic crowd of university students. The session took place in a hotel ballroom in the picturesque town of Ehden, it was packed with more than 130 attendees and half of […]
It is strongly believed that soft skills trainers must have agreed upon methods of conducting training sessions as well as presentation skills that add another precious significance to the training effectiveness, and of course they must monitor the learners’/trainees’ performance, especially when they return back to their work stations. This is called the “Training/Teaching Pedagogy” […]
The greatest gift of being a workshop leader is the constant learning journey we share with our participants, crossing thresholds of boundaries, titles and nationalities. As a profession it’s something most of us learn by doing while watching other trainers, often in the form of ‘do what I say, not what I do’. I dare […]
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
Do you find difficulty in hiring skilled workers? Or, maybe your organization is not performing effectively due to a huge skills gap. I believe skilful talents are hard to find and manage. They are difficult to find because new technologies move at a very fast rate and require new skills that schools don’t teach. Very […]
People generally tend to focus on attending or developing their skills on concepts relating to knowledge or business acumen. However, what we fail to realise is that the most powerful skill to develop in oneself is Soft Skills. Soft skills is a sociological term relating to a person’s “EQ” (Emotional Quotient), the cluster of personality […]
Employers want to select, retain and promote individuals who are dependable, resourceful, ethical and good communicators. Gone are the days when possessing a degree or high technical abilities would act as a gateway to a dream job. Today, demanding employers want more from employees than knowledge and experience. While these “hard skills” can make a […]
Success is a relevant thing, but there is no doubt about one other thing, that the most successful people in life are the ones with the most empathy. Empathy is the art of putting yourself in other people’s shoes. You get to see what they see, and feel what they feel. This doesn’t mean that […]
Do you know that you can communicate your feelings and attitudes to others without even speaking? How you sit, stand, and conduct yourself physically is your body language. You send messages you may not be aware of. Your body language impacts the perceptions everyone you meet has of you and can make or break a business […]
