Effective conflict resolution invariably comes down to effective communication. Here are my 6 key principles for resolving conflict. These six principles are core to the principle of respecting the individual and communicating your genuine desire to seek a resolution. Be clear about what you want to achieve. It is unlikely to be enough just to […]
The greatest gift of being a workshop leader is the constant learning journey we share with our participants, crossing thresholds of boundaries, titles and nationalities. As a profession it’s something most of us learn by doing while watching other trainers, often in the form of ‘do what I say, not what I do’. I dare […]
You often don’t know what you don’t know. The secret is to create opportunities for you to learn from books, videos and other people. It is often during conversations that you experience light bulb moments. It is such a joy not only to feel the realisation in yourself but also to witness it on the […]
When you talk about ‘Change Management’ or even an ‘Introduction of Change’, all you hear is positivity from people – atleast at face value. You will hear that ‘more can be achieved if this change is implemented’ or ‘accomplishments are on their way with this change’. Even though that they all admire the change you […]
Building a global business requires global customers. This is an elementary concept and simply stated. Communication and connection to customers across borders is something that is best fitted for those that understand the importance of empathy in actions. Those in other countries may think differently in many of the ideas and concepts you find normal. […]
From time to time many of you have to speak in public, this could be talking in a meeting, presenting in front of an audience or simply chatting amongst friends. Some of you do this extremely well but many of you may consider yourself to be terrible at it. In whatever manner you perform it […]
The life of a social entrepreneur revolves around striking a balance between the social cause and the financial sustainability of the enterprise. What distinguishes social businesses from every other sort of for-purpose organizations is the ability to generate enough revenue to cover its costs and not depend on external sources of funding. Here also lies […]
Most organizations and individuals are so busy just trying to fulfill their business goals, generate revenue and market in this new digital space that they may not have time to think through their organization’s key skills. Today’s changing world demands that we ask whether or not an organization’s core skills matter anymore. Nike’s CEO, Mark […]
What is a customer? “Anyone to whom a service is provided.” Why is customer service so important? The standard of customer service portrays you or your organization, it can directly affect profit, it promotes success and ultimately it can be paramount to survival. The 3 questions you need to know the answer for customer service […]
From Socrates to Benjamin Franklin, the wisdom contained within the simple maxim, ’Know Thyself,’ a phrase derived from the Ancient Greeks contains wisdom still relevant today. Discovering what your strengths are and acquiring the knowledge necessary to realize your career potential, whatever that path may be, is perhaps one of the most important career insights […]
