Social Emotional Learning is gaining more worldwide attention in schools: from New York to Singapore and from London to Abu Dhabi there is a growing realization that EQ is just as important as IQ. Social Emotional Learning helps children deal with their feelings and has a positive effect on their school performance. Social-emotional skills are […]
When leading a group training session, what do you do to break the ice at the beginning of the day to get participants actively involved and in the right frame of mind for learning? Tip 1: On the first day make sure your icebreaker activity involves self-introductions. A great question to ask is: Share a […]
Typically, communication (from Latin commūnicāre, meaning “to share”) is a purposeful activity of exchanging information and meaning, using various technical or natural means, whichever is available. The first major model for communication was introduced by Claude Shannon and Warren Weaver for Bell Laboratories in 1949. The original model was designed to mirror the functioning of […]
The reason why governments and companies assign employees to training and development programmes is to improve their employees’ performance. Not only is training a benefit to the employees, but also to the governments and companies strategic investment plans. Those training advantages could be noted as follows: Effective training guarantees the strengthening of self-development, as well […]
Hospitality training methods will have to change because there is a growing trend amongst small hotel groups and independent hotels to move away from the pervasive, traditional, mechanical, and emotionless SOP-Customer Satisfaction guest experience. Over the coming years the focus of hotels will be more and more on the energy of the guest experience and […]
If Culture (with a capital C, to differentiate it from the culture – lower-case c – of any organization) is the framework that describes a person’s fundamental beliefs, then it must be real. However, if Culture is variable, can it be anything other than an excuse for a person’s actions? We know that an organization […]
What does heaven look like for a trainer? Any trainer. I’ll tell you: Dedicated delegates, hungry for learning and growth Enthusiasm, excitement and energy that fills the training room Management who are eager to help their employees apply what they learned when they return to work Transformed trainees, showering you with testimonies and post-training calls […]
In my first training a few years ago, I felt the huge difference between being a trainer and a trainee. Later on, I knew, after delivering number of courses, that each trainee has his/her own perceptions, motivations, needs and expectations of the course subject and even the trainer delivering the course. Usually attendees receive an […]
Hierarchy in the work place is a polarising subject. A blessing from some and curse for others. You could be starting from the bottom and working your way up, chasing goals, and getting a total sense of fulfilment as you rise from your station to better your career. …Or you can be stuck on the […]
It has always saddened me to denote that despite the fact that soft skills trainers have always shouldered the responsibility to bring up business professionals that are capable to stir the business and zoom it to the acme, there are still some sterile management mentalities and fossilized business leaders treat them as “The Others” or […]
